Refund policy

This is the Return and Trial Policy for 938 Holdings LLC d/b/a Sarault & Co. at sarault.co. It is part of our Terms of Service. Shipping rules are in the Shipping Policy.

Plain version: Put it on the horse. Ride in it. If it is not right, send it back — inside the window, as it arrived, with you paying return shipping.

Contact for returns: the form at sarault.co/pages/contact or call (724) 420-1460.

1. What the trial is

You buy the saddle at checkout and pay in full. The trial is a completed sale with a right of return. It is not a rental or a loan.

Title and risk of loss pass on delivery (carrier delivery scan / adult signature). From then, the saddle is yours unless you return it under this policy and we accept the return after re-inspection.

2. How long you have

  • Standard trial: 7 days from the carrier's delivery scan. Included with your purchase.
  • Extended 14-Day Trial: 14 days from the carrier's delivery scan. $175, separate checkout line item, non-refundable, one saddle.

The clock starts at the delivery scan, not when you first open the box or first ride.

To use the right of return, you must message us through the contact form before the window closes, then ship the saddle back on the schedule below.

3. What you may do during the trial

Permitted: normal riding in a clean pad and clean boots.

Not permitted:

  • Oiling or conditioning the leather
  • Any adjustment to panels, flocking, tree, or billets — by you, a fitter, or anyone else
  • Lending the saddle
  • Trying it on another rider's horse
  • Offering it for sale or transfer

If you alter the saddle or use it outside these rules, we may reduce or deny the refund after re-inspection.

4. How to return

  1. Message us on the contact form before the trial window closes. Tell us your order number and that you are returning.
  2. Wait for our return instructions.
  3. Ship the saddle so it is on its way with tracking within three business days of our instructions.
  4. Insure the return for the purchase price. Require signature.
  5. Use the original packaging or equivalent protective packaging.

You pay return shipping. There is no restocking fee.

5. Re-inspection

When the saddle comes back, we re-inspect it against that saddle's own inspection record.

New damage, alteration, missing parts, or use outside Section 3 can reduce or void the refund. We will tell you what we found before we charge or withhold anything beyond the rules in this policy.

6. Refund

If the return is on time and the saddle passes re-inspection:

  • We refund the full saddle price to the original payment method
  • Timing: within five business days of passing re-inspection
  • No restocking fee
  • Outbound shipping is not deducted from the saddle-price refund. The $100 outbound shipping charge is not refunded unless we caused the return.
  • The $175 Extended 14-Day Trial fee is never refunded

7. Damage on arrival (outbound to you)

If the package arrives damaged:

  1. Photograph the outer packaging before you fully unpack
  2. Tell us the same day through the contact form
  3. Keep all packaging and the saddle until we say otherwise
  4. We handle the carrier claim for outbound damage in our care / insured outbound shipment

Do not ride a saddle that arrived damaged until we have confirmed next steps.

8. Loss or damage on the return trip

Loss or damage while the saddle is coming back to us is your insurance claim. Insure for the purchase price. We cannot refund a saddle we never safely receive.

9. After a buyer return

If you return and we accept the return, the sale is undone for refund purposes under this policy. What happens to the listing afterward is between us and the consignor under the consignment terms — including possible re-inspection and relist as Verified during the active consignment term. That does not change your refund if you followed this policy.

10. Sale pending

While you are in the trial window, the listing may show Sale pending and the buy button may be off. If you keep the saddle, the sale stays closed. If you return on time and pass re-inspection, we process your refund under this policy.